Privacy Policy
We (also known as "We", "Us" or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy is designed to inform you about how we collect and store the information you provide through the website https://candledger.com (the Candledger ).
The following principles will be upheld:
We want you to be in a position to make informed decisions about how your Personal Data is used and processed. We use various methods to provide you with relevant information, and where specific details are needed, we will share them with you at the appropriate time. We are also happy to answer any questions you may have regarding any legally imposed limitations.
1. The Scope?
This policy describes the type of Personal Data Candledger collects about individuals, and how it processes, shares with third parties, secures, and otherwise handles that data.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or are able to access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, organization, and storage.
Our services are intended for general audiences and are not designed for use by anyone under the age of 18. We do not knowingly seek or collect information from individuals under 18 years of age, and we do not knowingly permit such individuals to use our services. If we become aware that we have collected information from a child, we will delete it as promptly as possible.
2. What Personal Data Do We Hold on You?
When you access our services, channels, or website, we collect Personal Data. We may request this information directly from you in certain cases. In other cases, we collect your Personal Data by analyzing how our Services and service channels are used, or by receiving your information from our third-party partners.
3. There is no requirement to disclose personal information to the company, nor any consequences for not doing so.
You are not required to provide Us with any personal data. However, in certain circumstances, choosing not to share your personal data may limit our ability to offer the Services or restrict access to the website.
4. What Personal Data Do We Collect? When you visit our website, we may collect the following personal information:
This includes information about your online activity log, data about your traffic (including your IP address, date of access, time of access, and date of access), the language you used, software crash logs, the type of browser used, and information about the device you utilized. This information is not personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you voluntarily provide to Us when you connect with a third-party online trading platform through Us.
Personal information you provide specifically to third-party platforms to facilitate trading: this information includes your full name, address, phone number, and email address.
5. The Legal Basis and Reasons for Processing Personal Data
Your Personal Data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.
Without a valid legal basis, the Company cannot use your Personal Data. The legal grounds upon which the Company may process your Personal Data are as follows:
- You have given your consent to the processing of your Personal Data for one or more reasons. This applies when you submit personal information through the Website so that we may transfer it to a third-party trading platform.
- The Company or a third party may need to process your data to meet legitimate interests — for example, to improve Our Services or to defend legal claims.
- Processing is required to fulfil a legal obligation.
Contact us by email for more details about the processing required to protect our legitimate interests.
Below is a list of the reasons and legal grounds on which we may use the information you provide us. Personal Data.
Scope, Legal Basis
1. To provide your personal information to third parties at your request in order to gain access to digital trading. If you ask, we may collect your Personal Data to forward it to third-party companies.
You have consented to the processing of your Personal Data for one or more reasons.
2. To address your requests, questions, or concerns. Personal Data is necessary to help us respond to any questions you may have regarding the Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
3. Personal Data is processed to fulfil legal, administrative, or judicial obligations as required by applicable law.
To meet legal obligations, processing is required.
4. To enhance our Services, we may use your personal data, including crash reports and malfunction data collected in relation to the Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of Our Services
Processing is necessary to pursue the legitimate interests of the Company or a third party.
6. To perform and manage actions that align with the requirements of Our Services. Such activities include back-office functions, business development, strategic decision-making, oversight mechanisms, and related operations.
Processing is necessary to serve the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis, and to make decisions on various issues, we employ a range of analytical techniques, including statistical methods.
Processing is necessary to fulfil the legitimate interests of the Company or those of a third party.
8.
To protect our assets, rights, and interests, as well as those of third parties, we may process Personal Data to establish and defend legal claims.
Such processing is carried out to safeguard our rights, interests, and assets, or those of third parties, in accordance with applicable laws, regulations, agreements, and any relevant conditions, terms, or policies.
Processing is necessary to serve the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Parties
The Company may also share Personal Data with third-party service providers, such as hosting and storage companies, including IP address information, as well as providers that analyze user experiences.
You may also request that we transfer specific Personal Data about you to third-party trading platforms. In such cases, we will share the Personal Data you have provided to us with those third-party trading platforms. The use of your Personal Data will be governed by their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to enhance and improve the products and services offered to its customers.
Where necessary to protect the rights or assets of third parties, the Company is permitted to disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with prospective investors or buyers, or with lenders to the Company or any other company within the group, in connection with a relevant transaction (including the transfer or sale of assets belonging to the Company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.
7. Cookies and Third-Party Services
Third-party services, such as advertisers or analytics companies, may be used in connection with our website. These companies may also make use of cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your user experience, remember your settings, and tailor the products and services you may be interested in. Cookies are also used for statistical and analytics purposes.
Some of the cookies we use are session cookies. These are temporarily stored on your device and expire once you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period of time after you close your browser. They help the website recognize you as a returning user and allow you to resume your experience on the website.
Types of Cookies:
They may be used by us according to their purpose:
1. Cookies are strictly necessary
These cookies are necessary to access the features you've requested and to navigate our website. They are used to deliver the information, products, and services you've asked for.
They are also required for your device to download and stream data, allowing you to browse the website, use its features, and return to pages you've previously visited.
Cookies collect Personal Data, such as your username and last login date, to confirm that you are logged in to the site. They are deleted when you close your web browser (session Cookies).
2. Functionality Cookies
Cookies allow us to recognize you each time you visit our site and to save your settings and preferences.
Cookies collect Personal Data, such as your username and last login date, to confirm that you are logged in to the site. They are deleted when you close your web browser (session Cookies).
3. Cookies for performance
Cookies are used to collect statistical data on the site's performance and to help improve it. They also allow us to conduct analysis on our website.
Cookies store anonymous data that is not associated with any identified or identifiable individual. They can be removed when you close your browser. Other cookies remain valid indefinitely.
Cookies are blocked or removed
To block or remove cookies, you'll need to adjust your browser's settings. Below are links to help you through the process for some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, please be aware that some or all of the Website's features and functions may not work as expected if this occurs.
ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. The retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purpose for which it was collected, as described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for an additional 12 months.
We regularly review the Personal Data we hold to confirm it is no longer required.
9. Transfers of Personal Information to a Third-Party Country or International Organisation
Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third country — meaning a country other than the one in which you reside — or to international organizations and jurisdictions). The Company takes all necessary steps to safeguard the personal data you provide and to ensure that users are able to exercise their rights and access effective legal remedies.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides an adequate level of protection for Personal Data, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR")
- The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was carried out in accordance with the standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. These clauses can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. To request this information, please send an email to [email protected]
10. Security of Personal Data
We have implemented appropriate organizational and technical measures to protect Personal Data. This includes safeguarding against accidental or unlawful destruction, loss, or alteration of Personal Data.
We cannot guarantee that the security of your Personal Data will be maintained without error. We are also not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorized access by a third party, or any other cause beyond our control.
In the event of legal or other obligations beyond our control, we may be required to share Personal Data about you with third parties, such as public authorities. We cannot control the level of security applied to your Personal Data by third parties in such circumstances.
Personal Data cannot be transmitted over the internet in a completely secure manner. The Company cannot guarantee the security of Personal Data you transmit to us via the internet.
11. Hyperlinks to third-party websites
Links to third-party sites and applications may be found on our website. These sites and applications are not under the supervision of the Company. We are not responsible for the collection or processing of Personal Data by these third-party websites or apps. This Policy does not apply to actions taken through such sites or apps.
When visiting any third-party website or app, we recommend reading their privacy policy before choosing to access or use their services. We also advise exercising caution when sharing any Personal Data with them.
12. Changes to This Policy
Before accessing or using any third-party websites or apps, we recommend reading their privacy policies carefully. We also advise that you consider what Personal Data you share with them.
13. Your Rights Regarding Your Personal Information
You are entitled to request that we verify the accuracy of the Personal Data being collected about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also restrict the scope and types of processing of your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You may exercise these rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. If applicable, you are able to access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The data will be made available electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request would be detrimental to the rights or freedoms of another person, the Company may refuse to comply or limit its ability to fulfil it.
Right to rectification
The Company is required to correct inaccurate Personal Data. You are entitled to request that any incomplete Personal Data concerning you be rectified, taking into account the purpose for which it is processed.
Right to Erasure
The following grounds apply: (a) Personal Data are no longer required for the purpose for which they were collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, based on reasons specific to your situation, to the processing of Personal Data about you that is based on legitimate interests pursued by Us or a third party; (e) Personal Data are unlawfully processed; or (f) Personal Data must be deleted to fulfil a legal obligation of the Company.
This right does not apply where processing is necessary (a) to fulfil a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict the processing of your Personal Data.
If you request that Personal Data be restricted, it may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company.
You are entitled to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure, nor does it interfere with the rights or freedoms of others.
Right to object
You have the right at any time to object to the processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those interests. If we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where the processing is not necessary for the establishment, exercise, or defence of legal rights, we will cease processing.
Regarding direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.
Right to withdraw consent
You may withdraw your consent for Us to process your Personal Data at any time. This will not affect the lawfulness of any processing carried out based on your consent prior to its withdrawal.
You are entitled to lodge a complaint with the relevant supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit your rights in relation to Personal Data concerning you, as outlined in section 13.
We will provide the requested information in accordance with your rights under section 13 of this agreement within one month of receiving your request. This timeframe may be extended by up to two months if necessary, depending on the nature and volume of requests. We will notify you of any such extension, along with the reasons, within one month of receiving your request.
Unless otherwise contrary to the provisions of section 13, information provided in response to your rights under section 13 will be made available free of charge. If a request is unjustified or excessive, particularly where repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act.
If we have reasonable doubts about the identity of the person making a request, the Company may ask for additional information to confirm their identity.